The Federal Trade Commission (FTC) has reached a settlement with Match Group, the owner of online dating platforms Tinder, Hinge, OKCupid, Match.com, Plenty of Fish and more. In September 2019, the FTC filed suit against the Match Group, citing that the company had violated the Restore Online Shoppers’ Confidence Act (ROSCA) by failing to provide a simple method for a consumer to stop recurring charges from being placed on their credit card, debit card, bank account or other financial account.
According to the FTC: “Each step of the online cancellation process—from the password entry to the retention offer to the final survey pages—confused and frustrated consumers and ultimately prevented many consumers from canceling their Match.com subscriptions.”
The complaint goes on to say that “Match’s own employees described the cancellation process as ‘hard to find, tedious, and confusing’ and noted that ‘members often think they’ve cancelled when they have not and end up with unwanted renewals.’
Legal analysts in the industry say this move is an indicator of the FTC’s intention to prosecute companies regarding consumer protection, but that the full scope of the settlement will be unclear until the Commission gives its final approval.
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